Florida has long been known as a great place for businesses to thrive. From the state’s favorable tax incentives to its strong workforce and booming economy. There are many reasons companies choose to set up shop in the Sunshine State. But what truly sets successful businesses apart in Florida is their ability to access to exceptional customer service, even outside of regular business hours. The reason? Using reliable answering services.
Answering services come in a variety of types and styles. Their main purpose is to ensure that all incoming calls are answered promptly and professionally, regardless of the time of day. Florida businesses know how to save time and increase revenue by never missing a call or opportunity. And heres a something you may not be aware of. The answering service doesn’t have to be in the state of Florida. Companies all over Florida use a national service, such as PCMSI.
Here are some real-world examples of how answering services have helped businesses succeed in Florida:
A Medical Practice in Miami
A medical practice in Miami had been struggling to keep up with the volume of incoming calls during peak hours. Patients were frustrated when they couldn’t get through, and the staff was overwhelmed with voicemails to return. The practice partnered with a live answering service such as PCMSI. They could handle all inbound calls, including appointment scheduling and patient inquiries. Patient satisfaction rose significantly and staff workload decreased, allowing them to focus on quality care.
A Law Firm in Orlando
A law firm in Orlando had a problem with missed calls outside of regular business hours. Potential clients would leave voicemails, but rarely bothered to wait for a callback. The firm’s reputation was suffering, and they were losing out on valuable business opportunities. They hired a professional answering service that could take messages and forward urgent calls to the appropriate attorney’s mobile phone. The result was a dramatic increase in client retention and new business, thanks to the 24/7 availability.
A Real Estate Agency in Tampa
A real estate agency in Tampa was struggling to keep up with the influx of new clients during its busy season. The agents were spending too much time on the phone, and calls were being missed even during regular business hours. So they partnered with a live answering service that could handle all inbound calls. They also made sure that the service included appointment scheduling and client inquiry calls–which were central to their business. The result was a more streamlined process for handling calls and a significant increase in sales.
These businesses are just a few examples of how partnering with an answering service, such as PCMSI, can help you succeed in Florida. But what are the different types of answering services available, and which one is right for your business?
Live Answering Services
Live answering services are staffed by trained professionals who answer incoming calls on behalf of your business. They can handle a variety of tasks, such as appointment scheduling, customer inquiries, and order taking. These services are best for businesses with complex inquiries that need a human touch.
Automated Answering Services
Automated answering services implement interactive voice response (IVR) technology. It presents pre-recorded options to callers for directing their calls. This type of service is ideal for companies that handle a high number of calls featuring simple questions, which can be efficiently resolved using automation. While automated answering services can be set up to direct urgent calls to a specific employee’s phone, it’s not recommended for most businesses. Customers tend to get fatigued when dealing with automated responses repeatedly.
Message Taking Services
Message taking services are like live answering services, but they focus solely on taking messages from callers. These services are ideal for businesses that don’t require immediate action on an inquiry or have a smaller volume of incoming calls.
In conclusion, if you’re looking to do business in Florida, partnering with an answering service like PCMSI can be an essential tool for success. Whether you choose a live answering service, an automated answering service, or a message taking service, the key is to ensure that all calls are answered promptly and professionally. With the right answering service in place, your business can save time, increase revenue, and provide exceptional customer service around the clock.
Find out more about PCMSI
Our Answering Service is affordable, reliable, and completely customizable. We have been serving our clients and their callers locally, nationally, and internationally for over 60 Years! We look forward to the opportunity to partner with you. Visit us at pcmsi.com or call us anytime at 888-776-2661.