You can add efficiency and order to your office by using our services beyond just off-hours answering and message taking. At times in which you specify, or 24/7, we can screen and filter your calls, provide, and quickly dispatch emergency calls. Using these services during your busy office hours allows your staff to focus on meeting the needs of in-office patients or only handle specified calls. The result: A more efficient office and happier patients and clients.

With HIPAA-compliant secure text messaging services by PCMSI, you receive encrypted patient-related information via text or e-mail message, maintaining security while providing the ease and efficiency of text messaging. You choose how you receive messages – via your smartphone, e-mail, pager or fax. We offer this service to allow our customers that deal with Protected Health Information (PHI) to remain HIPAA compliant. Whatever your needs, we have the right solution for your healthcare organization.

Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently and without the hassles of transferring calls within your office.

Need to make a real-time change to your answering services for a holiday weekend? No worries. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.

Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.