Secure, Reliable and Accurate

PCMSI HIPAA-Compliant Medical Answering Services

When you’re running a busy medical or dental practice, the last thing you want to worry about is your answering service.

You need secure, reliable, accurate, professional and HIPAA-compliant answering and messaging services. Our services can be fully customized to meet your unique and ever-changing needs. We’ve also teamed up with TigerConnect’s secure messaging services. With full integration into our services, it boosts teamwork and communication amongst healthcare professionals, saving time, money, and most importantly, lives.

When your business partners with Professional Communications Messaging Service, you get more than 50 years of experience. We provide service and support for doctors, dentists, home healthcare professionals, hospice, and other medical and healthcare providers.

Affordable Answering Services has recognized us year after year as the
“Best for Budget” Answering Service!

One of The Best Answering Services of 2022!

You can add efficiency and order to your office by using our services beyond just off-hours answering and message taking. At times in which you specify, or 24/7, we can screen and filter your calls, provide, and quickly dispatch emergency calls. Using these services during your busy office hours allows your staff to focus on meeting the needs of in-office patients or only handle specified calls. The result: A more efficient office and happier patients and clients.

With HIPAA-compliant secure text messaging services by PCMSI, you receive encrypted patient-related information via text or e-mail message, maintaining security while providing the ease and efficiency of text messaging. You choose how you receive messages – via your smartphone, e-mail, pager or fax. We offer this service to allow our customers that deal with Protected Health Information (PHI) to remain HIPAA compliant. Whatever your needs, we have the right solution for your healthcare organization.

Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently and without the hassles of transferring calls within your office.

Need to make a real-time change to your answering services for a holiday weekend? No worries. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.

Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.


A friendly professional and knowledgeable voice

Never before has that experience been more important to the success of your business. And, sadly, never before has it been so rare. Automated telephone answering service technology combined with offshore outsourcing trends, have created a telephone minefield. Consumers and professionals want a fast, focused, and friendly call experience.
Live Operators

Our operators are all based in the USA with NO offshore outsourcing.

Fast, Friendly and Focused
A friendly, professional & knowledgeable voice at the other end of the phone.
Reliable and Secure

We use state-of-the-art technology to ensure consistency, clarity, reliability and security.

On Call Round-The-Clock

Our phone answering service is always available for your business round-the-clock 7 days a week.

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Years of Service
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Satisfied Customers


At Your Service

Affordable customized answering services

Our answering services are not only affordable and reliable, but have also been nationally recognized as being the most innovative and technologically advanced, U.S.based customer call center service available today.
PCMSI answering service representative
We answer calls 24/7

Our operators and managers are available around-the-clock, 365 days-a-year, who can quickly modify your services so your business can always maintain a high level of professionalism and never miss any calls or messages.

Real human operators

All of our highly trained and highly competent telephone answering service operators are based in our call center located right here in the United States.

Our People
Make The Difference!

We at PCMSI take great pride in what we do. We’re here for your business 24 hours a day, seven days a week.

PCMSI Second floor shift supervisor


2nd Shift Supervisor

PCMSI IT supervisor


IT Supervisor

answering services bell

The labor shortage has left many offices short-staffed or empty leaving no one to answer the phone. Let PCMSI help!