At Professional Communications Messaging Service we can help you consistently meet and exceed those expectations in an efficient and affordable way. Simply put, we can become an extension of your in-house tech support, serving as a first-level helpdesk resource. That means that we can provide initial screening on tech-support calls, and then, in some instances, completely handle technical support issues your clients are facing.
We’re waiting for your call. Experience the Professional Communications Messaging Service difference at – 888-776-2661
Our services include:
The process is easy. You simply provide us with a series of prompts and questions for common IT problems and our professional and courteous operators will help customers or system-users troubleshoot issues, often coming to a resolution. Your customers end up happy, and we free up your tech staff to deal with more complex or urgent issues.
For issues that turn out to be more involved, we can efficiently dispatch to your IT professionals. This approach makes the most efficient use of your help staff while still providing real-time service to users.
Not only will you save money and free up your staff for more high-value work, we will provide your customers with great service and responsiveness. All of our calls are answered and handled domestically from our offices so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to answer another call. We make sure that your customer is completely satisfied and has all the information necessary before concluding a call.
We can customize your helpdesk services so you can have us provide service around the clock, after-hours only, or at times of high-call volume.
Best Rate Guarantee – Only available with PCMSI
The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
A friendly professional and knowledgeable voice
Our operators are all based in the USA with NO offshore outsourcing.
We use state-of-the-art technology to ensure consistency, clarity, reliability and security.
Our phone answering service is always available for your business round-the-clock 7 days a week.