HIPPA Health Care Medical Answering Services

PCMSI HIPAA health care answering service

Best Rate Guarantee – Only available with PCMSI

Our unique “Best Rate Guarantee” assures that you always get the best possible rate for our answering services.

The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period.  So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.

Affordable Answering Services

Business.com has recognized us year after year as the
“Best for Budget” Answering Service!

One of The Best Answering Services of 2022!

Welcome to the world of PCMSI, where we deliver top-tier HIPAA-compliant health care medical answering services!
If you’re in the healthcare industry and you’re looking for an answering service that’s not just reliable but also friendly, you’ve landed at the right place.

Why Choose PCMSI’s Healthcare Answering Services?
Our US-based operators are not your average call handlers. They’re trained professionals who understand the ins and outs of HIPAA regulations, ensuring every interaction is handled with utmost confidentiality and professionalism. Armed with state-of-the-art technology, they provide consistent and reliable service round the clock.

Best Rate Guarantee – Because You Deserve Fair Pricing. We believe in transparency, especially when it comes to pricing. With our unique Best Rate Guarantee, you only pay for what you use. We continuously monitor your usage and adjust your plan to the most cost-effective rate, ensuring you always get the best bang for your buck.

The PCMSI Advantage – A Solution to Your Communication Challenges. Missed calls and unanswered voicemails can be detrimental in the healthcare industry. That’s where our superior answering services come in. With fast and friendly support, we ensure every caller gets the attention they deserve. Our operators learn everything they can about your healthcare practice, enabling them to handle inquiries effectively, enhancing patient experience.

Customizable Services to Meet Your Specific Needs. Whether you’re a small clinic looking for basic telephone answering services or a large hospital requiring advanced virtual office support, we have solutions tailored just for you. Our flexibility and adaptability make us an ideal choice for healthcare providers of all sizes and specialties.

PCMSI – Your Partner in Healthcare Communication. Choosing PCMSI means choosing a partner committed to your success. We’re more than just an answering service; we’re an extension of your healthcare practice, representing you professionally and efficiently.
Experience the PCMSI difference today and discover why we’re the top choice for healthcare providers seeking dependable HIPAA-compliant medical answering services. Say goodbye to missed calls and hello to improved patient satisfaction!

Our services include:

Experienced Operators

Our experienced operators all receive ongoing HIPAA compliance training and are committed to answering your calls in a prompt, courteous fashion. Yet we do more than simply answer your off-hours phone calls. We can customize your medical answering services, and messaging & communication services in ways that add value, efficiency, and professionalism to your practice. Our state-of-the-art technology utilized by our seasoned, domestic-based operators allows for a full-range of value-add customizable options.

Popular services for medical professionals include: 24/7 medical answering services: You can add efficiency and order to your office by using our services beyond just off-hours medical answering and message taking. At times in which you specify, or 24/7, we can screen and filter your calls, provide appointment scheduling services, and quickly dispatch emergency calls. Using these medical answering services during your busy office hours allows your staff to focus on meeting the needs of in-office patients or only handle specified calls. The result: A more efficient office and happier patients and clients.

Secure messaging

With HIPAA-compliant secure text messaging services by PCMSI, you receive encrypted patient-related information via text or e-mail message, maintaining security while providing the ease and efficiency of text messaging. You choose how you receive messages – via your smartphone, e-mail, pager or fax. We offer this service to allow our customers that deal with Protected Health Information (PHI) to remain HIPAA compliant. It’s perfect for physician answering services too! Whatever your needs, we have the right solution for your healthcare organization.

Customized protocol

Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently and without the hassles of transferring calls within your office.

A friendly professional and knowledgeable voice

Never before has that experience been more important to the success of your business. And, sadly, never before has it been so rare. Automated telephone answering service technology combined with offshore outsourcing trends, have created a telephone minefield. Consumers and professionals want a fast, focused, and friendly call experience.
Live Operators

Our operators are all based in the USA with NO offshore outsourcing.

Fast, Friendly and Focused
A friendly, professional & knowledgeable voice at the other end of the phone.
Reliable and Secure

We use HIPPA compliant state-of-the-art technology to ensure consistency, clarity, reliability and security in the medical answering service industry.

On Call Round-The-Clock

Our phone answering service is always available for your business round-the-clock 7 days a week.

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At Your Service

Affordable customized answering services

Our answering services are not only affordable and reliable, but have also been nationally recognized as being the most innovative and technologically advanced, U.S.based customer call center service available today.
PCMSI answering service representative
We answer calls 24/7

Our operators and managers are available around-the-clock, 365 days-a-year, who can quickly modify your services so your business can always maintain a high level of professionalism and never miss any calls or messages.

Real human operators

All of our highly trained and highly competent telephone answering service operators are based in our call center located right here in the United States.

Let’s talk business!

We at PCMSI take great pride in what we do. We’re here for your business 24 hours a day, seven days a week.

Debbie Uht PCMSI answering services

Debbie Uht

PCMSI - President

PCMSI Sales and marketing manager answering services


PCMSI Sales and Marketing Manager

answering services bell

Spring Special! Get Started For Only $25.00 Per Month!