When it comes to customizable, affordable answering services, there’s nothing like hearing a friendly, professional, and knowledgeable voice at the other end of the phone: In today’s competitive business climate, never before has that experience been more critical to the success of your business.
Your Calls. Our Priority.
Limited time offer.
Sign up before 12/31/2024, and we'll waive the setup fee!
Our HIPAA compliant answering and messaging services can be fully customized to meet your unique needs.
Our professionally trained phone operators are based in the USA. That’s your assurance of quality and reliability every time your prospects or customers call.
Answering Service solutions that save you time and money
Service Business
If you run a service business, you’ve inevitably been in this spot before. You’re meeting with a customer when your cell phone rings. Do you take the call and make your customer wait, or let it go to voicemail and potentially lose the sale?
Or maybe you’ve gone the other route and use an answering machine at your home or office–retrieving calls for you to follow-up at the end of the day or the next morning. Sure, this approach eliminates the distractions, but means your potential customers might not leave a message or will look elsewhere for service.
Neither scenario makes for good business. When your customers or prospects call, they need to know quickly if you are available – or if they can reach you in case of an emergency. Whether you are running an HVAC, plumbing, appliance repair, construction, painting, pet grooming, pest control, or other service, phone calls are the lifeblood of your business.
Professional Communications Messaging Service has your solution: providing prompt courteous, on-demand answering services in which every caller is greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers. And we answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information they need before concluding a call.
Yet we do more than simply answer your phone calls. We can customize your answering, messaging and communication services in ways that add value, efficiency, and professionalism to your business. You can have us answer your calls around-the-clock, at specified hours, or only when you need time to focus on another project or other commitment.
We can help you develop a detailed call protocol so specific calls are forwarded right to your phone or you are sent a text message or email so you can quickly connect with that important customer. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain a high level of professionalism and never miss any calls or messages.
Save yourself the headaches and add to your organization’s efficiency and professionalism by tapping the state-of-the-art virtual switchboard & receptionist capabilities of Professional Communications Messaging Service. Are you tired of your entire day being consumed by just answering the phone? Or are you operating a business where the lack of a receptionist means that you or your small staff are constantly answering calls? This interrupts the flow of your work and takes you away from revenue-generating tasks. Let PCMSI help you grow your business, share information and meet new prospects.
Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Real Estate & Property Management Answering Services
Let Professional Communications Messaging Service be your edge in the competitive real estate market and plant more “sold” signs in front yards.
Professional Communications Messaging Service is your ticket to becoming a remarkably responsive real estate agent or property manager – and still having a life to boot. Our experienced, highly trained operators can act as your virtual partners, helping to keep the lines of communication open with your clients and prospects – and assuring that you never miss that call that could lead to a sale, a new listing, or a ready-to-buy client.
We offer prompt, courteous, on-demand Real Estate Answering Services & Property Management Messaging in which each of your clients, prospects, and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically in our real estate call center so your customers won’t have to deal with communication issues or language barriers. And we answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
Yet we do more than simply answer your phone calls. We can customize your answering, messaging and communication services in ways that add value, efficiency, and professionalism to your business. You can have us answer your calls around-the-clock, at specified hours, or only when you need time to focus on an important showing or other commitment.
We can help you develop a detailed call protocol so specific calls are forwarded right to your phone or you are sent a text message or email so you can quickly connect with that important customer. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain a high level of professionalism and never miss any calls or messages.
Our Real Estate Answering Services & Property Management Messaging don’t end there. For instance, our lead capture team can access the local MLS listings, which means our operators can share basic details and data about a specific listing, often providing enough details about a property to satisfy a clients’ immediate needs. Then we can get you a message via call or text or email quickly, so you can follow up as needed.
Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Professional Services/Small business
When you’re running a professional service firm, you know that time is money. If you are a lawyer, accountant, financial advisor, business consultant, or any other type of small business professional, you need to focus the majority of your time and efforts on high-value, revenue-generating work and billable hours.
That’s where Professional Communications Messaging Service can be your strategic partner in running an efficient, profitable, and growing firm. Our entire team is highly responsive to your clients’ needs while also offering a range of virtual office answering and communications services and critical lead capture answering services.
We offer prompt, courteous, on-demand answering services in which each of your clients, prospects and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
Want to make sure that there are certain calls you never miss? For instance, as a attorney, you may need to be accessible when a potential new client needs to talk to a lawyer, and needs to talk now. No problem. We can help you develop a detailed call protocol so specific calls are forwarded to your phone or you receive a text message or email so you can quickly connect with that important client. We have managers available around-the-clock, 365-days-a-year, who can quickly modify your services so your business can always maintain a high level of professionalism and responsiveness.
Beyond answering your calls, talk to us about our virtual assistant services that can help you manage your business and office at a fraction of the cost of hiring full-time staff.
Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
HIPAA-Compliant answering and messaging services
When you’re running a busy medical or dental practice, the last thing you want to worry about is your medical answering service.
You need secure, reliable, accurate, professional and HIPAA-compliant answering and messaging services. Not only can our services be fully customized to meet your unique and ever-changing needs, but we can also integrate into services such as TigerConnect. Our partnership ensures secure messaging services, that boost teamwork, and communication amongst healthcare professionals. This essential service can save time, money, and most importantly, lives.
You can add efficiency and order to your office by using our services beyond just off-hours answering and message taking. At times in which you specify, or 24/7, we can screen and filter your calls, provide, and quickly dispatch emergency calls. Using these services during your busy office hours allows your staff to focus on meeting the needs of in-office patients or only handle specified calls. The result: A more efficient office and happier patients and clients.
With HIPAA-compliant secure text messaging services by PCMSI, you receive encrypted patient-related information via text or e-mail message, maintaining security while providing the ease and efficiency of text messaging. You choose how you receive messages – via your smartphone, e-mail, pager or fax. We offer this service to allow our customers that deal with Protected Health Information (PHI) to remain HIPAA compliant. Whatever your needs, we have the right solution for your healthcare organization.
Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently and without the hassles of transferring calls within your office.
Need to make a real-time change to your answering services for a holiday weekend? No worries. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.
Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
When your business partners with Professional Communications Messaging Service, you get more than 50 years of experience. We provide service and support for doctors, dentists, home healthcare professionals, hospice, and other medical and healthcare providers.
Information Technology (IT)
No matter what aspect of the technology industry you are in, you know that customer and client expectations are always increasing. Consumers and users of our technology expect fast, responsive and clear technical support, to get them up and running quickly, and keep them up with our quality, reliable answering services.
At Professional Communications Messaging Service call answering we can help you consistently meet and exceed those expectations in an efficient and affordable way. Simply put, we can become an extension of your helpdesk and tech support, serving as a first point of contact to ensure that customers and users contacting you have a first-rate service experience – every time. We can provide virtual call-center services, efficiently capturing the information needed to better pinpoint the technical support or maintenance required to solve the problem.
All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers. We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.
Our exclusive “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Utilities and Government
Budgets are tight and competition can be fierce in today’s utility industries. Increasingly, the focus is on efficiency and doing more with less.
If your business is operating in the gas, electric, telephone, cable television, or Internet provider space, or for a governmental organization, then Professional Communications Messaging Service can be your strategic partner. We designed our answering services to run your business efficiently and profitably. Our team is highly responsive to your needs, and we also offer a wide range of value-added communications services.
We can field your incoming calls, schedule your technicians for service appointments, communicate with your customers about service charges and billing questions, and handle after-hours inquiries and dispatching. Not only that, we’ll work with you to develop a detailed call protocol so specific calls are forwarded to the right technician at the right time to deal with an issue in an efficient manner.
We have managers available around-the-clock, 365 days-a-year, who can quickly modify your answering services if you have updated information to share with your customers about an outage or other issue that might be affecting service. And we will help you develop FAQs so our operators can serve as first tier troubleshooters, often handling a problem without having to contact your busy technicians or service representatives.
We offer prompt, courteous, on-demand answering services in which each of your clients, prospects and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information they need before concluding a call.
Our unique “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Transportation
In the business of getting people where they need to be? Then together we can put you on the road to success. Professional Communications Messaging Service can help manage and grow your transportation-related business – 24 hours a day, seven-days-a-week, 365-days-a-year.
If you operate a taxi, limousine, bus company, or errand or delivery service, turn to us to be your affordable and reliable dispatcher. We can be your strategic partner to help with running your business efficiently and profitably. PCMSI is your quality transportation answering service: highly responsive to your round-the-clock answering needs while also offering a wide range of communications services.
Our answering services can be transparent to your customers when they call. All they will know is that a friendly, courteous, live operator quickly answered their call and was able to promptly dispatch a driver to get them to their destination — or deliver their package or goods on time.
All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers. And we answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
We also understand that the transportation business can be ever-changing. We have managers available around-the-clock, 365 days-a-year, who can quickly modify your services if you have updated information to share with your customers about a change in a particular route, traffic delays that could create problems, or any relevant emergency information that might be affecting their service. And we will help you develop FAQs so our operators can answer any basic questions that callers might have without having to bother your drivers or other busy staffers. Not only that, we can also help you develop a detailed call protocol so specific calls are routed to the right person at the right time to deal with an issue in an efficient manner through our virtual switchboard services.
Our unique “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Check out what else we can do for you
Whatever your business, we make it our business to help you succeed. Professional Communications Messaging Service can be your strategic partner in running an efficient and growing business, non-profit or any other type of organization. PCMSI is highly responsive to your customer’s needs while also offering a wide range of communications services for your needs.
We offer prompt, courteous, on-demand answering services in which each of your clients, prospects and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
And we have a managers available around-the-clock, 365-days-a-year, who can quickly modify your services so you always maintain a high level of professionalism and responsiveness.
Beyond answering your calls, talk to us about our virtual assistant services that can help you manage your business and office at a fraction of the cost of hiring full-time staff. Organizations that have benefited from our services include:
- Funeral Homes
- Insurance Companies
- Security Companies
- School Districts
- Colleges, Universities, and other Higher Education Institutions
- Religious Groups
- Charities
- Manufacturers
- Entertainment
Not listed? No worries. It doesn’t matter where your specialty lies. We can help!
Our unique “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
24/7/365
Affordable customized answering services
Our answering services are not only affordable and reliable, but have also have been nationally recognized as being the most innovative and technologically advanced, U.S.based customer call center service available today.
We answer calls 24/7
Our operators and managers are available around-the-clock, 365 days-a-year. Never miss your important calls or messages again.
Real human operators
All of our highly trained and highly competent telephone answering service operators are based in our own call center located right here in the United States.