When is it smarter to use a telephone answering service in real estate sales?

When it’s money calling and you’re not there to answer!

There are a lot of challenges to becoming a successful Real Estate Professional. One of the most difficult is the need to be available to sellers, buyers, other agents, and your office at any time of the day. Unfortunately, life can get in the way. You are busy showing houses, talking with current or prospective clients, or involved in personal commitments. The truth is you need to answer “when money calls”!

A solution to help with communication and time management may include working with a Real Estate Phone Answering Service.

Finding an Answering Service that will take the time to build a custom account is key. To help you find a professional, reliable and affordable service, you will want to ask the following questions:

  • How/where will my calls be routed?
  • Do you utilize text, email, fax and/or verbal delivery of messages?
  • Will you answer in my company’s name or with a custom answer phrase?
  • Can you answer FAQ’s to help assist my callers?
  • Will you be able to alter my account with my changing needs?
  • What is your billing procedure?
  • Is there any long term contract?

Today’s mobile technology has allowed Real Estate Professionals to be on the move and still keep your finger on the pulse of business. Working with an Answering Service to build a very specific call handling protocol is the first step. Think about the option of having your calls screened and handled the exact way you desire so that specific calls can be forwarded right to you. Other calls can be handled completely by the operator with the option to receive the message via text or email so that you can follow up as needed. Find a service that can access the local MLS listings so your callers can be given basic details and data about a specific listing. This can often provide enough information about a property to satisfy a clients’ immediate needs. Really, the options are endless.

Find a Real Estate Phone Answering Service that you can consider a business partner. You will allow yourself to succeed, prosper, and maybe even enjoy some down time.

You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction. ~ George Lorimer

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