How Outsourcing Can Boost Your Business Sales
As a business owner, you can have dozens of tasks on your plate. Often, one of the most important but time-consuming tasks is answering customer calls and inquiries. It’s crucial for businesses to have an efficient call-management system in place, as it can make or break the customer experience and directly impact sales. This is where a professional answering service comes in.
Hiring a professional answering service can transform the way your business operates. Let’s dig in and explore the benefits and features of an answering service and explain how it can improve business operations, increase sales, and enhance customer satisfaction.
Streamline Call Management
First and foremost, a professional answering service can help streamline your call management system, freeing up valuable time so you can focus on other crucial aspects of your business.
An experienced answering service provider will have robust infrastructure, technology, and staff training that can handle any volume of calls, any time. They can cater to specific business needs, such as after-hours or overflow calls. You’ll never have to worry about missing important calls again.
Increase Sales
Professional answering services also help increase sales through their superior customer service. They’re knowledgeable and can help with the ins and outs of customer communications and can handle the most challenging customers with ease. For example, a furniture store in California hired an answering service to deal with customers during non-working hours. The furniture company’s sales team could then follow up on the inquiries the next day when they’re available. Using this service resulted in an increase in sales, with customers feeling valued and more likely to consider purchasing from the furniture store.
Furthermore, a study by Edison Research shows that 83% of consumers consider the speed of a response to their inquiry as an important factor in deciding on a vendor. Answering services have experienced professional staff answering calls quickly and efficiently, helping to keep existing customers and attract new ones.
Enhance Customer Satisfaction
Apart from increasing sales, answering services can significantly enhance customer satisfaction. A customer who experiences positive communication with a business is far more likely to become a repeat customer and leave a positive review than if they are left frustrated.
For example, a dental clinic in Texas used a professional answering service to handle customers who called outside of business hours. The answering service used pre-written scripts tailored to the clinic’s unique needs, promptly addressing customers’ concerns, and ensuring they felt heard. This resulted in extended opening hours, increased customer satisfaction, and overall improved clinic ratings.
Save Money
Often, businesses believe outsourcing call-center operations to a professional answering service provider is an unnecessary expense. However, an answering service such as PCMSI offers affordable and flexible pricing models to cater to businesses’ specific budgeting needs. With the scalability of services offered, such as the PCMSI best rate guarantee, businesses get automatic adjustments based on the number of minutes they use. If they buy a higher package plan, but don’t use all the minutes in that plan for the month, PCMSI will automatically reduce their package to the next lower package. Moreover, it eliminates the need for hiring and training in-house staff while freeing up valuable office space and resources.
Better Communication of Business Information
Professional answering services can also handle incoming calls by providing real-time, up-to-date answers to customers’ frequently asked questions, such as business hours, services offered and location.
Take, for instance, the case of a travel agency that used a professional answering service, providing clients with flight-details, tour packages, and hotel reservations. The answering service staff knew each client’s itinerary, enabling them to follow up with personalized confirmation calls, easing the workload of employees, saving time, and eliminating missed business opportunities.
Conclusion
In conclusion, using the services of a professional answering service provider such as PCMSI can be the making or breaking point for businesses. A high level of customer service, flexible pricing, real-time communication and increased sales are just a few of the many benefits of using a professional answering service.
Take the time and explore the different service offerings of providers in the market. With the right provider, you’ll be amazed at how it transforms your business operations and leads to increased sales and customer satisfaction.
Find out more about PCMSI
Our Answering Service is affordable, reliable, and completely customizable. We have been serving our clients and their callers locally, nationally, and internationally for over 60 Years! We look forward to the opportunity to partner with you. Visit us at pcmsi.com or call us anytime at 888-776-2661.
