How do you know you hired the right answering service?
It’s difficult to know if you’re hiring the right answering service for your business. After all, with so many options on the market, it’s hard to decide which one will best meet your needs. But how do you know when you find the perfect fit?
First, it’s important to consider what kind of customer service and experience you want for your customers. Depending on the type of business you run, unique skills and experiences may be necessary in order to best serve each customer that calls in. It’s also important that the answering service you hire can provide the level of customer service that aligns with your vision and values.
Second, consider how quickly a prospective answering service will answer calls from potential customers or clients. Timely responses are integral to providing a positive customer experience. What is the time frame in which the answering service notifies your company when a prospect or customer call in? Ask about their response times and if there is any flexibility in adjusting that based on demand or incoming volume.
Third, ask about additional services, such as appointment scheduling Order taking, and providing service after-hours, weekends, and holidays. This is so you can provide an even more streamlined customer experience with minimal effort from yourself or staff members. Inquire about any features, such as automated phone systems which could create more efficient processes for both customers and employees alike.
Fourth, inquire about pricing models. Many answering services offer usage-based billing plans depending on how often their services will be used. It’s always worth comparing these types of plans before making a decision as this could end up saving money long term. Even if your incoming volume fluctuates throughout the year.
Finally, look into training policies regarding staff orientation and ongoing training procedures. This ensures that quality standards are met consistently. It will also keep employees familiar with new technologies and updates as they become available–something which can easily slip through the cracks without adequate training in place.
Hiring an answering service is an important decision for your business, whether it’s just starting out with one employee or scaling up operations. Ensuring that you choose the right one provides peace of mind in knowing that you and your customers will receive top quality when you’re answering the phone.
Find out more about PCMSI
Our Answering Service is affordable, reliable, and completely customizable. We have been serving our clients and their callers locally, nationally, and internationally for over 60 Years! We look forward to the opportunity to partner with you. Visit us at pcmsi.com or call us anytime at 888-776-2661.