Answering Services are Vital to the Medical Field During COVID-19 Pandemic

Medical staff wearing visor against coronavirus.

If you work in the medical field, you’re no stranger to hectic days, long nights, and the fast-paced hustle and bustle that takes place in just about any medical facility.  More than ever, the medical industry is completely inundated with the care and testing of COVID-19 patients—no matter where in the country they live.  Doctor’s offices are being flooded with patient calls, whether they feel they may have the virus or have come in contact with the virus and need to be tested.  Doctors, nurses, and other hospital personnel are working around the clock to take care of sick patients.  The last thing they want to think about is answering and fielding calls.

Take your patient care and service to the next level by partnering with an answering service to help take calls when the office is closed, during staff meetings or lunch breaks or even if when the amount of incoming calls are too much to handle .  Your patients will call with varied concerns, but now have the added worry of potential viral symptoms. They will be calling and asking questions, there is no doubt about it.  Hiring a professional, medical answering service to field those calls and others, can make a world of difference. Your medical answering service can be trained to ask the exact questions and collect the information you will need to triage the caller all while maintaining HIPPA compliance during the call and message delivery. 

HIPPA compliant medical answering services are a cost-efficient solution that will allow you to offer your patients the 24/7 care they expect without having to pay salary to additional in-house staff.  An answering service can do more than just field COVID-19 related calls.  They can also handle scheduling, billing questions, and other administrative calls while your staff focuses on caring for patients.  A medical answering service helps you build trust and rapport with your patients, giving them peace of mind that they can reach you any time, day or night.  This helps patients know that they are your priority, all while allowing you and your staff to have a healthy work/life balance.

Physician answering services should be staffed with professional, reliable, knowledgeable, and caring representatives that will be available when you need them 24/7/365.  Physicians are welcome to customize their account to ensure that the proper training takes place and that it is based on specific needs of their medical facility. An answering service should work closely with you and your staff to establish the same protocols, keeping everything streamlined and consistent with your day-to-day affairs.  

Now more than ever it is important to have a trusted relationship and rapport with your patients. Many feel afraid and are concerned during this uncertain time.  Your patients may just be looking for some peace of mind.  A medical answering service is a professional yet personal way to make sure every patient feels like they are your most important patient.

answering services bell

The National Emergency has left many offices short-staffed or empty leaving no one to answer the phone. Let PCMSI help!