Budgets are tight and competition can be fierce in today’s utility industries. Increasingly, the focus is on efficiency and doing more with less.
If your business is operating in the gas, electric, telephone, cable television, or Internet provider space, or for a governmental organization, then Professional Communications Messaging Service can be your strategic partner. We designed our answering services to run your business efficiently and profitably. Our team is highly responsive to your needs, and we also offer a wide range of value-added communications services.
Affordable Answering Services
Business.com has recognized us year after year as the “Best for Budget” Answering Service!
One of The Best Answering Services of 2023!
We can field your incoming calls, schedule your technicians for service appointments, communicate with your customers about service charges and billing questions, and handle after-hours inquiries and dispatching. Not only that, we’ll work with you to develop a detailed call protocol so specific calls are forwarded to the right technician at the right time to deal with an issue in an efficient manner.
We have managers available around-the-clock, 365 days-a-year, who can quickly modify your answering services if you have updated information to share with your customers about an outage or other issue that might be affecting service. And we will help you develop FAQs so our operators can serve as first tier troubleshooters, often handling a problem without having to contact your busy technicians or service representatives.
We offer prompt, courteous, on-demand answering services in which each of your clients, prospects and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information they need before concluding a call.
Our unique “Best Rate Guarantee” assures that you always get the best possible rate for our services. The concept is simple — we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
A friendly professional and knowledgeable voice
Our operators are all based in the USA with NO offshore outsourcing.
We use state-of-the-art technology to ensure consistency, clarity, reliability and security.
Our phone answering service is always available for your business round-the-clock 7 days a week.
24/7/365
Affordable customized answering services
Our operators and managers are available around-the-clock, 365 days-a-year, who can quickly modify your services so your business can always maintain a high level of professionalism and never miss any calls or messages.
All of our highly trained and highly competent telephone answering service operators are based in our call center located right here in the United States.
Make The Difference!
We at PCMSI take great pride in what we do. We’re here for your business 24 hours a day, seven days a week.
- Highly trained professionals
- No language barriers
- Eager to care for your customers
Cary
2nd Shift Supervisor
Tom
IT Supervisor
