Our History

As a family-owned and operated business, we put our reputation on the line every time the phone rings.

Founded 1962
Professional Communications founded as a local Telephone Answering Service for the Medical community in Erie PA
1970's - Paging Division introduced
Paging Division introduced and grown to include coverage in Ohio, New York and Pennsylvania
1985 -Voicemail Division introduced
Voicemail Division introduced. One of few companies nationwide offering Answering Service, Paging and Voicemail services.
1991- Answering Service goes paperless
Answering Service goes paperless as it transitions to a computer based system.
1995 - Paging Division is sold
Paging Division is sold. PCMSI (Professional Communications Messaging Service, Inc,) is incorporated under the leadership of Gerard T. Uht JR.
1999
PCMSI launches it first website.
2000 - PCMSI begins EMAIL
PCMSI begins EMAIL as a means of message delivery.
2001 - PCMSI begins TEXT MESSAGING
PCMSI begins TEXT MESSAGING as a means of message delivery.
2004 - PCMSI moves
PCMSI moves to its new Corporate Office at 105 Poplar Street, Erie PA.
2008 - Debra A. Uht heads up the company
Debra A. Uht takes over as President of PCMSI.
2012 - HIPAA Compliant services offered
HIPAA Compliant services offered to handle the Medical and Health Care industries.
2016 - New Billing system installed
New Billing system installed that interacts more efficiently with the answering service system and allows clients varied payment options.
2018 - PCMSI Integrates with Tiger Connect
PCMSI integrates with Tiger Connect (Tiger Text) and becomes a Strategic Partner to further our commitment to HIPAA compliant messaging.
2020
PCMSI releases it newest website.
Full Range of Services

With our full range of customized answering services, messaging, business generation and communication services, we help to enhance your customer service while growing business and saving you time and money.

We help you succeed

Gain a competitive edge by allowing us to provide exceptional customer service and unmatched responsiveness. At a time when others are cutting corners, partnering with PCMSI will make your business stand out from the rest.

PCMSI is the Best Choice for your business. Here's why.

At Professional Communications Messaging Service, we are that knowledgeable, courteous voice that reliably answers your phones – and so very much more.

Answering Services That
Come With Happy Specialists

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Dana

1st Shift Floor Supervisor

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Amanda

1st Shift Supervisor

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Lonica

1st Shift Manager

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Stephanie

2nd Shift Supervisor

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Penny

2nd Shift Manager

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Maria

2nd Shift Supervisor

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Amanda

2nd Shift Floor Supervisor

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Cary

2nd Shift Floor Supervisor

Tara at PCMSI Answering Service
Tara

3rd Shift Supervisor

KC
KC

3rd Shift Manager

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Steve

Director of Service and Operations

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Tom

IT Supervisor

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Years of Service
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Employees
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Satisfied Customers

24/7/365

At Your Service

Affordable customized answering services

Our answering services are not only affordable and reliable, but have also been nationally recognized as being the most innovative and technologically advanced, U.S.based customer call center service available today.
We answer calls 24/7

Our operators and managers are available around-the-clock, 365 days-a-year. Never miss your important calls or messages again.

All of our highly trained and highly competent telephone answering service operators are based in our call center located right here in the United States.

Meet The Big Chiefs

We at PCMSI take great pride in what we do. We’re here for your business 24 hours a day, seven days a week. Our team is available to make your customer experience the best it can be.

  • Highly trained professionals
  • No language barriers
  • Eager to care for your customers
  • We care about you and your business
  • Available around-the-clock, 365 days-a-year
  • Exceptional customer service
  • Quickly modify services as needed
  • Experience the PCMSI difference
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Debbie Uht

President

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Jeff Slater

Sales and Marketing Manager

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Dave Zatkiewicz

I.T. Director

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Jamie Fahey

A/R Manager/Billing

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Bev Lovendale

HR and A/P Manager

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Lauren Uht

New Employee Relations Manager

The National Emergency has left many offices short-staffed or empty leaving no one to answer the phone. Let PCMSI help!